We Have Heard Your
Inquiries and Have the Answers
| Question : |
What is an ALMAG " S " Cleat? |
| Answer : |
ALMAG is an Aluminum-magnesium alloy that is very light-weight and yet has a high tensile strength. The ½ ″ machine bolt attachment is in the base of the cleat. Many people prefer the curved shape of this cleat and find it easier to tie to.
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| Question : |
What color fendering should I use? |
| Answer : |
Many marinas are now using the solid grey or black fendering. White, even when it is treated to resist mildew and staining still requires some maintenance to maintain its fresh look. |
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| Question : |
How do I attach the fendering? |
| Answer : |
Fasteners, like all marina equipment, need to be corrosion-resistant. We recommend Aluminum large-head nails and Stainless Steel ring-shank large head nails, all about 1- ¨ù ¡È long. |
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| Question : |
What kind of delivery time can I expect? |
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Most items are off the shelf and available to ship in 24-48 hours. Items that need to be fabricated (pile hoops, steel frame, ramps, thru rods, wood walers) take approximately 4 weeks until they are ready to ship. All of these items are fabricated to your specific needs and are not inventoried. You can always send us an email to check delivery for your specific items. |
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| Question : |
I need this NOW- do you have overnight delivery? |
| Answer : |
Most items can be delivered UPS or FedEx Overnight. Specify when you would like it shipped during the Check Out process. You can always e-mail or call us to verify. You will receive a confirmation from the Shipper when your items are shipped out, with a tracking number for you to check on your own.
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| Question : |
I'm not ready to order on-line. Can I send a fax or call in my order? |
| Answer : |
YES! We are happy to accept phone or fax orders. Our toll free phone number is 1-800-585-6890 (ext: 201) and our fax number is 1-360-734-2417. You can also email us at mai@marina-accessories.com. |
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| Question : |
The Freight costs on my invoice have changed. How come? |
| Answer : |
The policy here at MAI is to use the best method of shipping and charge our customers only the actual cost on their order.
For "instock" items, accurate shipping costs are not hard to obtain. Freight costs for products that have to be manufactured are another matter altogether.
Due to volatile fuel prices, the freight cost quoted, may be dramatically different at time of shipping. In some cases you will benefit from lower costs while in others the freight may be higher. MAI will do everything we can to keep you advised and protect your interests. |
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