Frequently Asked Questions

When will my product ship?

Turnaround time between us receiving your order and when it leaves the factory is contingent on a number of factors. Some products are in stock and will ship within one business days, while some other products come directly from the manufacturer and could take an additional few days to ship. Products requiring assembly of in stock parts may take anywhere from 5-10 business days to assemble and 2-5 business days to ship. Unique or custom products require extended procurement and assembly time and these lead times vary widely.

How I do track my order?

After you place your order, we will immediately begin processing it. Generally, you will get a tracking number emailed to you within 24 hours. However, in some cases where a product is shipped directly from the manufacturer, a tracking number may not be available for an additional 1-2 days. Products with lead time or custom manufacturing requirements will extend processing times accordingly.

Why is my shipping cost so expensive?

Unfortunately, many marina parts and products have to be shipped LTL (less-than-truckload), which means that freight will be contingent on weight, size, total quantity and freight class that your your products are shipped under. Of those variables, the largest driver of cost is the products freight class which is essentially a density rating that favors cheap shipping for small heavy items (high density) and steadily increases shipping costs as products become bigger and lighter. Unfortunately, many of the items are customers request have a high freight class so the shipping cost for these items is high. That said, we do use our large industry presence to secure the best freight prices we can for our customers from a large number of freight providers that we negotiate rates with.

What can I do to avoid high shipping costs when I want to order floats?

When it comes to shipping our Eagle Floats, we always work to get you the best shipping cost possible. However, because of their size, freight companies require it to be a higher freight class, which results in higher costs. Freight companies also charge extra fees for residential delivery, limited access, and need of the liftgate. We recommend that you have your Eagle Floats or Lift Tanks delivered to a commercial building that has access to a forklift to remove any extra fees and also order a large quantity of them. Although this may not be how you want to get your product, we will surely work with the freight companies to fit your needs and get the best price possible.  Typically customers that buy in larger volumes tend to see lower shipping costs.

Are there any restocking fees?

On orders that are canceled or changes because of a mistake on our part, we will not charge cancellation or restocking fees. Cancellations or changes for other reasons may carry fees depending on the product and the stage of the order. Most products carry a 20% restocking fee. On products that come straight from the manufacturer, we charge only their fee. Custom products that are made, cut, or fabricated to spec are ineligible for return. Additionally, shipping charges are non-refundable and unless specified otherwise are the responsibility of the customer.

Can I make changes to my order?

MAI starts processing your order as soon as you give us confirmation. If you spot a change you would like to make, or if you would like to cancel, please contact us as soon as possible. If too much time has passed, we may not be able to make the needed changes to your order without incurring extra shipping charges and/or restocking fees. However, we will do everything within our power to make the needed changes quickly with minimal disruption or added costs.

What forms of payment do you accept?

We accept many forms of payment for your convenience. This include Visa, Mastercard, Discover, Check, and Wire Transfer.

Can I get a credit account with you?

Yes. Please contact us so we can get the process started. We have a credit department in house that can process your request for credit approval within 24-48 hours.

What happens if I try a product out and I don’t like it? Will I have a restocking fee?

That depends on the quality of the product after you have tried it out. If it has clearly been used and damaged, we will not accept the return. If it is still in good shape, the fee is based on what the the manufacturer requires.

The product I’m looking for is custom made. How can you get it for me?

If the product is custom made to your standards, you must provide us with a detailed drawing that can be used for fabrication and material needs. If it’s a custom made product by another manufacturer, we would need all information regarding the product in order to satisfy your needs.

Do you provide discounted pricing for businesses in the maritime industry?

We offer favorable terms and discounted pricing for marinas and marine contractors, pending credit approval. Please see our wholesale page…for further detail and information.